Our policy lasts 14 days. If 14 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It should also preferably be in its original packaging.
The admission previously stated will be different if your item is defective or damaged upon receipt of the package, in which case, please follow the procedure described in the section concerning exchanges (below).
Section 1 - Refunds (if applicable) :
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain time period.
Section 2 - Late or Missing Refunds (if applicable) :
If you have not yet received a refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially issued.
Then contact your bank. There is often some processing time before a refund is mailed.
If you have done all of this and still have not received your refund, please contact us via the "Contact Us" page.
Section 3 - Exchange (if applicable) :
We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, send us an e-mail via the "Contact Us" page.
In this e-mail, please include the order number (or a copy of the invoice) and a proof (a photo or video of the defective and/or damaged items) and send your item to the address indicated on the packaging of your package.
Section 4 - Delivery :
To return your product, you must contact us in the page "Contact us".
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary. (10 to 15 working days)
If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.