Frequently asked questions
If you are currently asking yourself a question, the answer is probably here. If not, please contact us by clicking here.
How long does it take to receive an order?
Our average delivery time is 2 to 4 working days, for some products we deliver in less than a week. To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediary that allows us to offer you really advantageous rates compared to what you could have in a physical store.
Where do we deliver and what are the delivery costs?
We ship anywhere in the world, and our shipping costs are FREE.
Where do we come from?
Our company is French. We ship our packages directly from our producers located in France, Spain, Italy, Switzerland and Asia.
Who delivers my item and what are the delivery times?
Your items are delivered through your local postal service.Items are delivered according to the terms of your local post office.
What happens if no one is home?
If you are not at home at the time of delivery, the letter carrier will drop off your package at the nearest relay point of the delivery address
I have the wrong delivery address, what should I do?
Don't panic, if your order has not yet been shipped, contact us immediately and we will be happy to update your information. Otherwise and according to our terms and conditions, once an order has been shipped from our warehouse, no further changes can be made.
My order is missing items, where are they?
We work with several suppliers, when you place an order, each supplier is responsible for a particular product. If you order 5 different items, you will receive 5 different packages and they will arrive at different times (some will be faster, others slower). However, if you order the same product 3 times, then they will all be sent in 1 package.
How do I apply my promotion code?
Once this action is done, validate your selection by clicking on "Payment". The payment page will open and you will be able to take full advantage of this offer by entering its code, which will automatically apply the discount.Example: A promotion is available on the site "Product A purchased, a Product B offered" with the code "PROMO". I select the desired Product A and Product B which corresponds to a predefined selection of items. Both items are in my shopping cart and I can click on the "Payment" button and enter my "PROMO" code in the next step.